Custom Domain Status Pages: Use status.yourcompany.com

When users notice something is wrong with your product, they want answers fast. A status page tells them: yes, we know, here's what's happening. But if that page is at yourcompany.pingba.se, it feels like an afterthought.

status.yourcompany.com is different. It's on your brand. It's the address you can print on a support page, tweet from your official account, and send to enterprise customers who ask if you have one. It signals that uptime visibility is something you've taken seriously, not bolted on.

Custom domains for status pages are now available on PingBase Pro.

---

How to set it up

The setup takes about five minutes and requires adding one DNS record.

1. Open your status page settings in PingBase
   Go to your dashboard → Status Pages → Settings for the page you want to configure.
2. Enter your custom domain
   Type the subdomain you want to use, e.g. status.yourcompany.com. PingBase will show you the CNAME target to use.
3. Add a CNAME record in your DNS provider
   In Cloudflare, Route 53, Namecheap, or wherever your DNS lives, add:
   status → cname.pingba.se
4. Save — PingBase verifies the DNS record and provisions SSL
   SSL is handled automatically via Cloudflare for SaaS. No certificate management on your end.

DNS propagation typically takes a few minutes. Once PingBase confirms the CNAME resolves correctly, your status page is live at your domain with a valid SSL certificate.

---

What it looks like to your users

Nothing about the status page changes — same design, same real-time data, same incident history. The only difference is the URL in the browser bar. Your users see your domain, your brand.

---

Why this matters for enterprise customers

If you sell to businesses, a status page is no longer optional — it's a procurement checkbox. Enterprise buyers ask: "Do you have a status page?" They want to bookmark it, monitor it themselves, and reference it in incident reports.

A status page on a third-party subdomain raises a question: is this a real commitment to transparency, or just a free tier checkbox? Your own domain removes that doubt. It's a small detail that signals reliability to the people evaluating whether to trust your product with their business.

---

Available on Pro ($9/mo)

Custom domain status pages are available on the Pro plan and above. The free plan includes a status page at a pingba.se subdomain — good for getting started, but Pro is where you put your brand on it.

If you're already on Pro, the feature is live in your status page settings now. No plan changes, no extra fees.

---